Monitoring that cannot become the outage it exists to catch.

No, that is the intended state. Three checks watch models you nominate and two need a host agent. Unknown means nobody can answer the question yet - it is reported as its own state rather than as zero, because a green dashboard nobody is watching is the failure this module exists to avoid.

Because it never runs an operating-system command. That capability is the one an attacker who reaches Odoo wants most, and a monitoring module is a poor reason to hand it over. A small agent posts the figure to a token-protected endpoint instead.

No. Every probe runs in its own savepoint with a five-second statement timeout, and a failure is caught and stored as an unknown reading with its error text.

No. No VACUUM, no reactivating a cron, no clearing a queue. A monitor that also acts is two systems whose failures compound.

No. It reports what an agent says about their age and size. It does not take them and it cannot verify one restores - only a restore proves a restore.

Prometheus text cannot avoid naming every check you have. That is fine on a private network and not something to hand to the internet. The status route is the one designed to be exposed.

It clears the cooldown so the next alert can arrive, and deliberately does not change the severity. Seeing a problem is not fixing one, and a dashboard that goes green because somebody clicked acknowledge is a dashboard that lies.

The module itself, for one Odoo instance, with no user limit and no expiry; every 18.0 release of the module, including security fixes; the module documentation, in the module and on this site; and defect fixes and help with configuration, at no extra cost and with no support plan required. It is a one-off licence for one Odoo instance, with no user limit and no expiry. It does not include installation on your instance, and configuration against your data; changes to the module for your own requirements; migration of the module or your data to another Odoo series; and work on your Odoo, your server, your network, or on other vendors’ modules.

No, and it is not hidden in the price either. Installation and configuration is a separate, optional service at $249 one-off. It covers remote installation on your instance; configuration walked through with you, against your own data; and compatibility verification against your Odoo version and edition. If you or your partner install Odoo modules already, buy the licence on its own and skip it — most buyers of a module this size do.

Odoo 18, on Community and Enterprise. We do not claim a series until there is a branch for it, its tests pass on that series, and somebody has run it there — so the list on this page is what is actually supported rather than what is planned.

Twelve months of module updates, including security fixes; configuration support by email; priority handling: your ticket is looked at before unpaid enquiries; and help reproducing and reporting a defect, and a fix or a workaround. It runs for twelve months at $150 and is bounded by stated limits rather than by the word "reasonable": Up to 10 support requests in the twelve months; up to 4 hours of remote assistance in total; one Odoo minor-version upgrade of the module, within the same series; response within 2 business days, Sunday to Thursday, Cairo time; and covers the module. It does not cover your Odoo, your server, your network, or work on other modules.. The plan runs for 12 months from the day it starts and then stops. It renews only if you ask us to renew it — nothing renews automatically and no card is stored. It does not cover your Odoo, your server, your network, your backups, or other vendors’ modules; custom development or changes to how the module behaves; migration to another Odoo series — 18.0 to 19.0 is a project, not a ticket; on-site attendance, and work outside the hours below; and anything an external vendor charges for.

No, and this is the line worth being clear about. Defect fixes, at no charge, for the life of the 18.0 series; help when the module does not behave as its description says it does; answers to configuration questions about the module itself; and security fixes, released to everyone whether or not they hold a support plan — all of that comes with the licence, for every buyer, at no extra cost and whether or not a plan is ever bought. A paid plan adds updates, priority over unpaid enquiries and an allowance of assistance hours on top. It never takes anything away.

No, in any of the three options. A change to how a module behaves, a migration between Odoo series, and connecting a system we do not publish a connector for are each their own piece of work, quoted on their own. They are listed as exclusions on the cards rather than left to be discovered: they are the three things buyers most often assume are covered.

Use the buttons in the Pricing & Services section above. Both have a price, so the button takes you to a short form, shows you the total and what it covers before you commit, and creates a numbered order we reply to. No card details are taken on this site, and nothing is added to anything unless you choose it.