The challenge
Every status question arrived as a phone call to the same three people, and the answer required opening the ERP on the caller behalf. Support load scaled directly with customer count. Placeholder narrative — to be replaced with the approved client account.
The solution
An authenticated portal reading live ERP data through a versioned API, with document access, notifications and a permission model scoped per account rather than per screen.
Architecture
Results
Awaiting verified client metrics
This block is reserved for three to four measured outcomes with a stated measurement method and period. It stays empty until the client confirms the figures.