Troubleshooting
Common issues and how to diagnose them.
Most issues fall into three groups: nothing is being recorded, too much is being recorded, or alerts are not arriving.
No events are recorded
- Confirm the module is installed and updated: odoo -u tv_security_audit.
- Confirm at least one model is nominated under Configuration → Tracked models.
- Confirm the queue worker is running - events are written asynchronously.
Audit tables growing quickly
Check the tracked-model list for a high-write model added without field scoping, then set or shorten the retention window. Archiving runs on a scheduled job; run it manually once after changing the window.
Alerts are not arriving
Check the delivery log first
Security Center → Alerts → Delivery log records every attempt with its response. A queued-but-never-sent state usually means the outgoing mail server is not configured, not that the rule failed to match.